How can we help?

ShotAI support usually replies within 24 hours on business days. Share as much context as you can so we can respond with an exact fix on the first reply.

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Email support

Send us a message at [email protected]. This inbox is monitored by the core team no ticket bots or outsourced queues.

Include the email tied to your ShotAI account, any relevant generation IDs, and the device or browser you are using. The more detail you share, the faster we can help.

Before you write in

Billing & subscriptions

Questions about credit packages, invoices, or plan upgrades. We respond within one business day.

Technical issues

Report generation failures, missing assets, or API errors. Attach screenshots or generation IDs when possible.

Partnerships & enterprise

Discuss customized deployments, model integrations, or internal compliance requirements.